Unbundled Law set out to make legal services more accessible and affordable by offering a marketplace where clients can engage lawyers for specific tasks rather than full representation. The platform required both a marketing website and a fully custom client and lawyer portal built on WooCommerce.
The project involved two distinct design challenges running in parallel: a public-facing website that needed to build trust and clearly explain a relatively unfamiliar service model, and a portal experience that needed to handle complex user flows — account creation, brief submission, lawyer matching, payment, and ongoing case communication — without feeling overwhelming.
The WooCommerce integration was customised extensively to support the unique transactional model, allowing clients to purchase specific legal services as line items while giving lawyers a dashboard to manage their caseload and availability.
Accessibility and plain language were central to the design brief — legal services carry an inherent intimidation factor, and every design decision was made with the goal of reducing that friction.
What this delivered
A seamless dual-audience platform serving both clients seeking legal help and lawyers offering services.
Custom portal UI that makes a complex transactional flow feel simple and approachable.
Improved brand perception — Unbundled Law feels credible, modern, and distinctly different from traditional legal firms.
Responsive design across the full platform.
Scalable CMS and WooCommerce setup the team can manage and grow independently.
